Return & Exchange Policy
Updated on 09/01/2022
If you are dissatisfied with your garment fit or quality and would like to return them, the following terms and conditions apply for the return procedure.
The customer will have to raise a return request on [email protected], within 7 working days of the delivery of the product.
Once the request is received, we will schedule a reverse pickup for the returned garment. Please note: The reverse pickup process takes 10-15 working days to be processed since a third-party delivery partner is involved.
The customer can also self-ship the product in cases where Reverse Pick up may not apply. In case the customer chooses to self-ship the products, they should be dispatched within 48 hours after the request is raised.
In case of self-shipped returns, the customer will be asked to share a copy of the courier receipt at[email protected]
Please make sure that the returned items are packed securely to prevent any loss or damage during transit.
The customer will have to mention their details of name, address, and phone number on the parcel before sending the courier out.
The return process can be availed up to 3 times only, post which only size exchanges will be provided in the garment ordered.
For all the self-shipped returns, please use a reliable courier service.
All returns must be unused and unwashed for hygiene reasons.
The items should be returned with original packaging and tags. Items without tags will strictly not be accepted.
Items on sale will not be applicable for returns.
Discount coupons/ Reward points/ Store Credit/ Gift Cards will not be applicable for use on sale items.
Once the exchange garment is received by us only after the Quality check of the garment is performed by our team, and the garment is found in proper condition, will the new garment go out in exchange. Since we are a Made to Order brand, the exchange timeline can take up to 10 – 15 working days.
PLEASE NOTE: Any returned item received by us that does not meet the above-mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
For any queries/concerns – please contact us at [email protected].